For the past eight years, we have recognized airlines with our On-time Performance Service (OPS) Awards, acknowledging the “Best of the Best.” Watch our video to learn what winning an OPS Award means to Iberia Airlines, our 2016 Major International Airline Award winner, and their strategic partner, Iberia Express, our 2016 Low-cost Airline Award winner.

Interactive Analysis Report

Take a view into our dynamic tool to understand how the OPS Awards were determined. With our interactive analytics tool you are able to customize your view to see how airlines performed in 2016. In the tool you will be able to compare airlines by geographic region, global carriers, major carriers, alliances, and other performance metrics.

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2016 On-time Performance Service Awards Winners

For an airline to be considered within an awards category certain requirements must be met. These requirements include the total annual scheduled passenger flights, the geographical nature of their route network and the degree to which FlightStats is able to acquire flight status data. The flight status coverage requirement is 90%, meaning that FlightStats has scheduled and actual gate arrival times on at least 90% of the scheduled flights for most categories. For the Major International Airline category, the coverage threshold was set at 85%. The coverage threshold used for Latin America was 80% while coverage for the Middle East & Africa was 85%. Winners and finalists within each category are listed below.

This year, we decided to expand the awards to recognize the best Major Global Airline and best Major Global Airline Network in each of the regional categories as well as the international category. “Network” is defined as a system of flights that are marketed by a major airline but are operated by a separate airline partner. Most big, full-service airlines have these types of regional partnerships where as many as 8-10 carriers operate flights on their behalf.

Our decision to expand the awards is in response to what the industry is telling us. Many airlines want to be recognized only by their own operational performance, not the the performance of their regional airline partners. Some airlines report data to us separately, while other airlines report both mainline and regional status. Since airlines don’t always have operational control over their regional carriers, it didn’t seem fair for us to not distinguish between Major Global Airline performance and Major Global Airline Network performance in our awards. In many cases, the winner is the same for both categories; however, in some cases, they could be different.

To see the on-time performance for an individual airline, place your mouse over the airline’s logo.

To see the on-time performance for an individual airline, touch the airline’s logo.

Major International Airlines

For the Major International Airlines category FlightStats analyzed the on-time arrival performance of the largest airlines in the world based on Available Seat Miles. In addition, each airline was required to have more than 1,000 scheduled flights to 3 or more geographical regions. A tracking coverage threshold of 85% was used to limit the analysis to carriers where FlightStats had comprehensive historical data in 2016. In all, 40 airlines representing approximately 14.8 million flights met the criteria and were included in the analysis. The top 10 performers are listed in the table below, ranked by on-time arrival performance.

Major International Airlines

For the Major International Airlines category FlightStats analyzed the on-time arrival performance of the largest airlines in the world based on Available Seat Miles. In addition, each airline was required to have more than 1,000 scheduled flights to 3 or more geographical regions. A tracking coverage threshold of 85% was used to limit the analysis to carriers where FlightStats had comprehensive historical data in 2016. In all, 40 airlines representing approximately 14.8 million flights met the criteria and were included in the analysis. The top 10 performers are listed in the table below, ranked by on-time arrival performance.

Airline Alliance

Alliances provide a network of connectivity and convenience for international passengers and international packages. Alliances also provide convenient marketing branding to facilitate travelers making inter-airline codeshare connections within countries. This award evaluates the cumulative on-time performance of all the airlines that operate within each of the three airline alliances.

Airline Alliance

Alliances provide a network of connectivity and convenience for international passengers and international packages. Alliances also provide convenient marketing branding to facilitate travelers making inter-airline codeshare connections within countries. This award evaluates the cumulative on-time performance of all the airlines that operate within each of the three airline alliances.

North American Major Airlines

The North American Major Airlines category is comprised of the 12 major carriers in North America operating 9.1 million flights in 2016. This includes all flights within an airline’s network, mainline and regional. A tracking threshold of 90% was a requirement. The following table is a list of the top 10 airlines in North America, ranked by on-time arrival performance.

North American Major Airlines

The North American Major Airlines category is comprised of the 12 major carriers in North America operating 9.1 million flights in 2016. This includes all flights within an airline’s network, mainline and regional. A tracking threshold of 90% was a requirement. The following table is a list of the top 10 airlines in North America, ranked by on-time arrival performance.

European Major Airlines

The European Major Airlines category is comprised of the top 10 major carriers in Europe operating nearly 2.3 million flights in 2016. A tracking threshold of 90% was a requirement. The table below includes the top 10 airlines in this category, ranked by on-time arrival performance.

*Norwegian Air Shuttle (DY) does not include Norwegian Air International (D8) in OTP performance calculations

European Major Airlines

The European Major Airlines category is comprised of the top 10 major carriers in Europe operating nearly 2.3 million flights in 2016. A tracking threshold of 90% was a requirement. The table below includes the top 10 airlines in this category, ranked by on-time arrival performance.

*Norwegian Air Shuttle (DY) does not include Norwegian Air International (D8) in OTP performance calculations

Asia-Pacific Major Airlines

A total of 28 airlines operating just over 6 million flights in 2016 were analyzed for the Asia-Pacific Major Airlines category. A tracking coverage of 90% was required for an airline to be considered for an award in this category. The results are listed in the table below sorted by on-time arrival performance.

FlightStats continues to improve its data coverage and accuracy in Asia, especially in China, Hong Kong and Taiwan, where our coverage exceeded 90% in 2016. Improving Asian coverage remains a priority for FlightStats, and we will continue to work with key partners to provide visibility into this important region.

Asia-Pacific Major Airlines

A total of 28 airlines operating just over 6 million flights in 2016 were analyzed for the Asia-Pacific Major Airlines category. A tracking coverage of 90% was required for an airline to be considered for an award in this category. The results are listed in the table below sorted by on-time arrival performance.

FlightStats continues to improve its data coverage and accuracy in Asia, especially in China, Hong Kong and Taiwan, where our coverage exceeded 90% in 2016. Improving Asian coverage remains a priority for FlightStats, and we will continue to work with key partners to provide visibility into this important region.

Middle East and Africa Major Airlines

This category includes major airlines from the Middle East and Africa regions. It includes 8 mainline carriers and 7 network carriers that operated just nearly 1 million flights in 2016. The data tracking coverage in this region was set to 85%. The table below lists the top 7 airlines ranked by on-time arrival performance.

*Flight status coverage threshold set at 85%.

Middle East and Africa Major Airlines

This category includes major airlines from the Middle East and Africa regions. It includes 8 mainline carriers and 7 network carriers that operated just nearly 1 million flights in 2016. The data tracking coverage in this region was set to 85%. The table below lists the top 7 airlines ranked by on-time arrival performance.

*Flight status coverage threshold set at 85%.

Latin American Major Airlines

FlightStats data tracking coverage in Latin America is more limited than in most other geographies resulting in a shorter list of major carriers. In addition, the tracking threshold was set to 80%. The top 7 airlines meeting the criteria operated nearly 1.5 million flights in 2016. The results are listed in the table below sorted by on-time arrival performance.

*Flight status coverage threshold set at 80%.

Latin American Major Airlines

FlightStats data tracking coverage in Latin America is more limited than in most other geographies resulting in a shorter list of major carriers. In addition, the tracking threshold was set to 80%. The top 7 airlines meeting the criteria operated nearly 1.5 million flights in 2016. The results are listed in the table below sorted by on-time arrival performance.

*Flight status coverage threshold set at 80%.

Low-Cost Airlines

FlightStats tracks the on-time performance of many of the world’s largest low cost carriers and, therefore, has included an LCC category this year. A tracking threshold of 90% was used for this category. A total of 28 airlines were included in the analysis representing just over 4.6 million flights. Note that one of the world’s largest LCCs, Ryanair, is not included due to insufficient data tracking coverage. This is unfortunate since, based on the available data, it appeared to do very well and we hope to include them in the future.

Low-Cost Airlines

FlightStats tracks the on-time performance of many of the world’s largest low cost carriers and, therefore, has included an LCC category this year. A tracking threshold of 90% was used for this category. A total of 28 airlines were included in the analysis representing just over 4.6 million flights. Note that one of the world’s largest LCCs, Ryanair, is not included due to insufficient data tracking coverage. This is unfortunate since, based on the available data, it appeared to do very well and we hope to include them in the future.