FlightStats’ On-time Performance Service or OPS Awards program recognizes airlines with the best on-time arrival performance in 2009 in five categories
FlightStats, a flight tracking and airport information service provided by Conducive Technology Corp., today announced the airlines that are winners in FlightStats’ 2009 On-time Performance Service (OPS) Awards program. The OPS awards recognize airlines around the world that deliver the highest percentage of flights to their arrival gates within 15 minutes of the scheduled arrival time in their category and answers the question – which airlines are the best at getting passengers to their destination on time.
To determine the winners, FlightStats examined flight status and arrival data for 2009 aggregated from global sources including civil aviation authorities, airlines, airports, and major airline reservation systems. Finalists in five categories were announced on April 7th. For more information, please visit the FlightStats On-time Performance Service Awards page.
“We offer enthusiastic congratulations to the five winners. Each has demonstrated an unmatched level of operational excellence and served their passengers’ needs in an outstanding manner,” said Jeff Kennedy, Conducive Technology Corp.’s CEO. The company has been tracking airline on-time performance since 2004.
Awards were presented for 2009 operational excellence in the following categories:
1. Major Global Carrier Category
The Winner in the Major Global Carriers category is Japan Airlines International. JAL achieved a 2009 on-time performance record of 90.95%. For the category, the average on-time performance was 78.31% during this same period.
The Major Global Carriers category includes airlines that fly a significant number of trans-oceanic or trans- continental flights spanning at least three regions and operate at least 30,000 flights annually.
2. Major North American Carrier Category
The Winner in Major North American Carriers is Southwest Airlines. Southwest achieved a 2009 on-time performance record of 82.47%. For the other carriers included in this category, the average on-time performance was 79.28% for 2009.
The Major North American Carriers category includes airlines based in North America and operating at least 30,000 annual scheduled flights annually.
3. North American Regional Carrier Category
The North American Regional Carriers winner is Hawaiian Airlines achieving a 2009 on-time performance record of 91.76%. For the category, the average performance in 2009 was 78.07%.
The North American Regional Carriers category is comprised of airlines based in North American with service concentrated in certain regions, states and provinces in North America and operating at least 30,000 schedule flights annually.
4. Major European Carrier Category
The Major European Carriers category winner is KLM Cityhopper achieving a 2009 on-time performance record of 90.7%. For this category, the average performance in 2009 was 80.55%.
The European Carriers category includes airlines based in Europe and operating at least 30,000 scheduled flights annually.
5. Major Asian Carrier Category
The Major Asian Carriers category winner is JAL Express. JAL Express achieved a 2009 on-time performance record of 93.1%. For the carriers considered in this category, the average performance was 78.1% for 2009.
The Asian Carriers category includes airlines based in Asia and operating at least 30,000 scheduled flight annually.
The following selection and evaluation criteria was employed to determine finalists and winners:
1. Airline performance was determined based on on-time arrivals (arrived at the gate within 15 minutes of the published scheduled arrival).
2. Awards are based solely on performance results for flights operated by the carrier (no codeshares or regional subsidiary flights were considered).
3. Performance was assessed only for airlines where FlightStats could accurately determine the outcome of at least 50% of the carrier’s flights.
4. Only scheduled passenger flights were included in the analysis (no charter, unscheduled, or cargo flights were considered).
5. For the North American regional award, only flights departing and arriving within the region were included in the analysis.
6. For global carrier awards, all flights operated by the carrier were evaluated.
FlightStats is an airline, airport, and travel information service provided by Conducive Technology Corp. Headquartered in Portland, Oregon, the company provides flight status data, flight and itinerary monitoring and alerts, airport delay information and much more to mobile developers, airlines, travel agencies, airports, hotels and Web developers worldwide via APIs, data feeds and RSS feeds. On the FlightStats Web site at http://www.flightstats.com/, visitors can get flight status, track flights, view on-time performance ratings by flight or by airline, check for current airport delay and weather information, and much more. FlightStats gathers flight status data from multiple sources including civil aviation authorities, airlines, airports, and major airline reservation systems. With its global coverage, FlightStats is uniquely capable of providing flight status information and itinerary monitoring and is the definitive source for historical airline performance data. For more information, please visit the FlightStats On-time Performance Service Awards page.